Ordering
We cannot guarantee availability of all products. In the unlikely event that a product is unavailable when you place your order, we shall contact you to arrange replacement or refund.
We reserve the right not to accept any order.
Delivery
All our deliveries are handpicked and packaged to a very high standard and are shipped within 48 hours of receiving your order.
You will receive and e mail confirmation when your order is dispatched. This will also include the tracking number issued by the carrier, so you can easily keep track of your parcel.
Prices
All our prices are quoted in Euros. The prices include IVA. Any delivery charges are additional.
We accept card payments via the Stripe payment system.
Promotional offers and prices are as stated, with no further discounts available.
We reserve the right to terminate any special offer at any time without notice.
Description and price of the goods. We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout pages of our website when you place your order. We will charge you this amount. You must also pay a delivery charge for the goods as indicated on our website at the checkout page. In the unlikely event that the price shown on the checkout page is wrong and we discover this before we accept your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
Non Delivery, Cancellations and Complaints
Any compliant is taken very seriously and we endeavour to respond to complaints as soon as possible.
In the event of complaint please contact us immediately on e-mail at info@shakesbeer.es giving as much detail as you can. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this.
If you have any questions regarding orders and general enquiries, please contact us on info@shakesbeer.es
Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods.
Your Privacy
William Shakesbeer are totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties, except where it is part of providing a service to you. E.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purpose of customer research where we have your express permission to do so.
We will not sell or make available your name, address, e mail address, credit card information or personal information to any third party without your permission.
If you have made a purchase from William Shakesbeer we may update you on our latest products, news and special offers via e mail or post.
General
William Shakesbeer shall not be liable for any delay in delivering your wine if that delay or failure is causes by circumstance beyond our control such as war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, fire, flood, storm or Act of God, Failure of ISP or telecommunications provider in connection with the performance of this agreement
No contract exists between you and us until we notify you that we have accepted your order and delivered the goods. We are not obliged to accept your order.
Correspondence
In the first instance please contact William Shakesbeer by e-mail, as indicated at the time of order and by subsequent communication.
Disclaimer
William Shakesbeer have taken every effort to ensure that the information on this website is correct, accurate and up to date. However William Shakesbeer take no responsibility whatsoever for information that is incomplete, inaccurate or out of date.
William Shakesbeer shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
Fraud and Crime Prevention
For the purpose of the prevention or detection of offences, and /or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representatives’ bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.
Company Details
William Shakesbeer
Avenida de Campanar 92
Valencia
46015
España
Email: info@shakesbeer.es
If you have any comments on the above or just want to contact us, please feel free to email, call or write to us.
We reserve the right to make changes to the website or to this disclaimer at any time.
William Shakesbeer may change or add to these terms and conditions for security, legal and regulatory reasons.